Overview:
Bradshaw Home is seeking a dynamic and experienced Senior Accounts Receivable (A/R) Manager with proven leadership skills to oversee and revitalize our Accounts Receivable department. This role is critical in driving process improvements and ensuring operational excellence. We are looking for an accomplished leader with 10+ years of experience, capable of managing change in a fast-paced, high-volume environment. The successful candidate will bring strong organizational, analytical, and communication skills, working closely with the Controller to meet company objectives.
Key Responsibilities:
- Lead and manage the daily operations of the Accounts Receivable and Collections teams, ensuring timely and accurate processing of receivables.
- Oversee cash application, unapplied cash resolutions, and chargeback follow-ups to maintain the integrity of A/R records.
- Analyze key metrics, such as aging reports, DSO, bad debt, and provide status reports to senior management.
- Ensure proper internal controls and effective use of technology for optimal operational efficiency.
- Review and approve credit memos, adjustments, reconciliations, and write-offs, ensuring all are in line with company policies and procedures.
- Lead the month-end and fiscal year-end close processes, including journal entries, accruals, and reconciling the A/R aging report to the general ledger.
- Partner with Sales and Finance teams to assist in customer negotiations and enforce approved credit and payment terms.
- Manage AR collection process including contacting customers, investigating circumstances of non-payment, negotiating and resolving conflicts, and expediting payments from customers.
- Serve as the A/R subject matter expert during audits, coordinating the necessary documentation and information.
- Hire, train, and motivate A/R and Collections staff, fostering a collaborative and high-performance culture focused on delivering excellent customer service.
- Interprets performance measures to ensure the A/R team is within scope of organizational expectations and objectives for cash application, deduction management, and collections.
- Collaborate with IT on updating AR business requirements for Highradius and NetSuite.
- Drive continuous improvement initiatives to streamline A/R processes and improve cash flow and receivables turnover.
- Help promote a culture of respect, professionalism, and collaboration within the team and throughout the company, in particular ensuring that the department is presenting itself as support service to the rest of the business.
Requirements:
- Bachelor's degree in Accounting, Finance, or a related field.
- 10+ years of experience in Accounts Receivable management, with at least 5 years in a leadership role.
- Demonstrated success as a change agent, with the ability to implement process improvements and lead a "fix-it" turnaround.
- Strong knowledge of accounting principles and A/R processes, including reconciliations, collections, and cash applications.
- Advance Excel Skills
- Experience in retail industry and dealing with “big box” retailers a plus
- Knowledge of supply chain and distribution preferred
- Experience with NetSuite (or Oracle) ERP systems is preferred.
- Highradius experience is a plus.
- Proven ability to develop, mentor, and lead high-performing teams.
- Excellent analytical, problem-solving, and communication skills.
- Ability to thrive under pressure, balancing competing priorities while maintaining high-quality standards.